Careers

Key Responsibilities

Strategic Leadership & Optimization

• Develop and execute a company-wide maintenance strategy focused on efficiency, reliability, and student satisfaction.

• Drive a preventative maintenance culture, reducing emergency repairs and improving asset lifespan.

• Standardize maintenance procedures across all properties to ensure uniformity, compliance, and efficiency.

• Oversee capital planning for facility improvements, renovations, and long-term asset maintenance. Identify requests and status, and maintain an accurate list of all required maintenance with estimated cost and priority, timing range, or risks if deferred, using the provided template

• Implement data-driven decision-making by leveraging maintenance KPIs, work order tracking, and predictive analytics. Consistently maintain maintenance records and use records to drive decision making/metrics, opex - show bid and real price, records of expenses, review monthly

Operational Excellence & Process Improvement

• Optimize work order management to improve response times and technician efficiency.

• Develop and enforce standard operating procedures (SOPs) for maintenance teams and contractors.

• Identify opportunities for cost savings without compromising service quality, including strategic vendor negotiations.

• Ensure compliance with safety regulations, OSHA standards, and industry best practices.

• Develop and oversee a structured turnover process to prepare properties between lease transitions. This includes ensuring adequate staffing, scheduling all required maintenance, procuring materials in advance, and coordinating efforts to minimize downtime between leases.

• Evaluate and implement new maintenance technologies, such as smart building systems and automated diagnostics. Work with the technology team / business process team.

Team Leadership & Development

• Recruit, lead, mentor, and develop a high-performing maintenance team across multiple campuses.

• Foster a culture of accountability and continuous improvement among maintenance personnel.

• Implement training programs for maintenance staff, focusing on skill development, safety, and efficiency.

• Work closely with the Property Management team and site teams to align maintenance strategies with business goals.

Collaboration & Cross-Departmental Integration

• Coordinate with the Head of Design to manage project installations, including furniture and decor staging, assembly, and placement. Develop a process to ensure efficient labor planning, timely deliveries, and proper setup of newly completed projects.

• Partner with Leasing, Construction, and Property Management teams to align maintenance initiatives with student needs.

• Ensure seamless coordination with capital projects and renovations, integrating maintenance considerations early in the planning phase.

Risk Management & Security

• Ensure access control and monitoring systems are operational at all times, including key fobs, smart locks, and security cameras.

• Develop contingency plans for security system failures and coordinate with IT and property management to resolve issues swiftly.

Maintenance & Facility Management

• Hire, oversee, and schedule cleaning services across campuses to maintain cleanliness and hygiene standards.

• Monitor cleaning performance and ensure alignment with health, safety, and student satisfaction requirements.

Student Experience & Service Excellence

• Develop initiatives to enhance the resident experience, such as proactive communication about repairs and service quality tracking.

• Implement innovative approaches to minimize disruptions from maintenance activities.

• Monitor and improve maintenance-related student feedback metrics (e.g., work order satisfaction surveys).